Please leave any comments about how awesome Cookout and its food is in the comment section!
I had a very unpleasant experience at the location on Harden St in Columbia, SC. I had to go through the drive thru twice to get my order. I ordered a 1/4 hamburger, steak style, with cheese and 3-4 other items. The first trip through the drive thru, I did not get the hamburger, had to go back through the drive thru and reorder. I told the order taker no less than four times how to prepare the burger (steak style with cheese, remember?) I get home and realize all I got was a plain hamburger with everything EXCEPT the A-1 steak sauce and cheese, for which I was charged an extra $1.09. I am sick and tired of getting terrible service at almost every fast food restaurant I go to, with the exception of Chick-Fil-A. Other restaurants could take lessons from them on proper customer service. Is there a special way I need to order the hamburger in order to get the right one?? I speak very clear English, so there is no excuse for inattentive service and receiving incorrect orders. Train your people properly and fix the problem. VERY DISAPPOINTED!
CRAP FOOD CRAP SERVICE WORST EXPERIECE OF MY LIFE,i regret going there
good idea, cheap food; have been to the Charlottesville, VA location many times; have yet to get correct order, BBQ sandwich became a double cheeseburger by the time I got it home etc.,;
today saw only 3 people “working”; no one in dining room, trash on floor and all over parking lot; no toilet paper in womens bathroom stall; cashier trying to do it all and not at all happy about it
tighten up or you won’t be here for long; many, many restaurants in C-ville to choose from
This is the second time this month I’ve gone through the Blackaburg drive-thru, ordered Cajun fries with my tray, had the receipt on top of my tray say Cajun fries…. Yet when I open my tray (after I leave the parking lot of course) I find fries with no Cajun style seasoning I love cookout and their food but twice now? Come on… There must be someone new or something.
So i have been eating at cook out for a while now. I really enjoy the price and the food. But I never cared much for the customer service esspecially in the drive thru. I eat here more often than i should, but the last two times i have been my order has been wrong where it was never wrong before. And that was only 2 days apart. So i try to call the store to show my concerns and complain, but i can’t get anyone to answer the phone. It just rings and rings. I have called twice today and the phone rang more than 10 times each. Cook Out your loosing me.
The cookout in Hickory NC 127 is great don’t get me wrong, but I like the fact that I can get coleslaw @ a fastfood restraunt. Its good and it has less calories. So with that being said, I get it about everytime I go there. One thing that pisses me off more than anything is NO ONE and I MEAN NO ONE can manage to give me a flippin fork to eat it with! I mean what do they expect me to do use my fingers or tongue it out of the flippin cup! 99% of the time they can not manage to give me one to eat it with. If it wasn’t the only one near me I’d quit going, but they tend to get a cussing from me every time and STILL don’t manage to get it right. Someone there needs to get it together and soon!
I had yet another awful experience at the cookout in Maryville, TN. The girl who took my order was exceptionally rude and cut me off several times. Then ONCE AGAIN there was no BBQ sauce on my freaking BBQ style sandwich and on top of that even though the sides were clearly listed on my receipt they were both wrong. Of course I didn’t figure any of that out until I was already home. SO thank again cookout of Maryville , TN for the terrible service and terrible food.
I have gone several times to the cook out location in Knoxville tn off Kingston pike and every.time have gone always pleased Sith burger but they always mess foodup with when we ask for extra fries we don’t even get enough to be considered good portion anen get charged for extra is crap. I am sorry but if something ndoes not change I will not be going back ever again really upset.
I just went to the one in Portsmouth va and the woman was probably the rudest person I’ve ever met. The employees were so loud I couldn’t hear her and in turn she caught an attitude with me and even rolled her eyes at me when I got to the window. Someone needs to seriously fix who’s working at that location.
I see all of these people complaining on the internet about their service. did you guys do cookout a favor and tell the manager of the location you are dissatisfied with. they cant fix the problem areas 2,3,10 days later.
Cook out in Salisbury, NC Drive-thru cashier extremely rude! Closed door while I was talking several times . Threw my drink in my hand.. rolling ger eyes. She just looked real ghetto and no manners! Extremely Uncivilized.. Ordered hush puppies and she repeated my order but they did not charge or give them to me!! Not to mention there was a HAIR in my water. Haven’t even had it d or 30 seconds. Went to open it up for ice and saw it floating. Cook out has to be the WORST PLACE FOR CUSTOMER SERVICE I have ever been to!!
Visited the Bristol, Va location. Took 30 minutes for 6 hamburgers, 5 fries, and 2 hot dogs for my family. They actually forgot the hot dogs and fries and that took 5 additional minutes on top of the original 30 minutes. I asked to speak with the manager and was told they were not sure where he was. Someone finally came out and apologized but said the problem was most of his employees were new. I suggested he see to it that they were trained before putting them in front of customers. A young lady after me asked to speak to him and was holding a raw burger. I left there and drove thru Starbucks. After about a 3 minute wait in the drive thru, I pulled up to the employee handing me my coffee and apologizing for the wait. I said I didn’t realize it was really a delay but he gave me my coffee free anyway. I WILL visit that Starbucks again. Saw both sides of customers service tonight. One lost my business, the other will def see me again.
The cook out in Jacksonville nc on western blvd is the most awful place to eat, there are flys in the dinning room all over, the floors are so greasy that when I walked in the bathroom I almost feel, when I was at the counter ordering my food all I smelled was cigarette smoke and from what I thought there was no more smoking in public places, there is one girl there that did nothing but swear at the crew member and was very very rude, this place is nasty and I ended up leaving after seeing after seeing all of this, I have made phone calls to the BBB and the health department so they can look into these issues’ I really hope they do something about this. I will never go back again.
I had a horrible service at the Cookout in Augusta , GA. The person taking our order had horrible attitudes. They had hardly any people skills. They caught attitudes very quickly. Very unacceptable for a restaurant that is brand spanking new and is trying building a rep in the town. The only the great about my visit was the food!
But don’t get me wrong the Cookout on University Blvd. in Charleston was awesome and had great everything.
My past experiences with cookout haven’t been that great.I have had horrible with the one in Orangeburg, and Columbia at two notch. I was passing through Sumter the other day and decided to give cookout it’s last chance. Out stated off shakey until this young pretty girl named Sarah took over at the window and greeted me with a pleasant attitude and a welcoming smile. I’m not sure of this girls position, but whatever her status she needs to be rewarded for saving my opinion on this company. Many thanks to Sarah and her excellent service and staff at cookout in Sumter, SC.
I grew up in Greensboro, NC (where cookout started) and have lived there until 2008 when my wife and I moved to Virginia Beach,VA. We love cookout and would get it every time my wife and I went home. Finally cookout got closer and closer to home and now they are at Norfolk Norfolk Newport News Williamsburg Portsmouth Chesapeake but no Virginia Beach store. They would be an awesome hit at the beach. Why don’t they have a store? As my wife said it makes no darn sense. We want are trays and Fancy’s.
I just got lunch from the Harrisonburg VA CookOut & it was just sad – the burger took up about 1/2 the bun – I asked for mayo & lettuce on it – got a dot of mayo with 3 tiny pieces of lettuce – luckily when I got back to work to eat it I had something here to put on it. Like I said – just Sad…
Looks like The Cookouts upper management need to look into there sorry customer service. Just a suggestion
If I could ever get what I order it would be a miracle. Oh but they are sure to charge me for it. & Why don’t y’all hire workers with some life about them instead of zombies?
Xoxo. Asheville NC.
Went to Cook Out in Charleston, SC on Savannah Highway for the first time and the service was AWESOME. The gentleman at the drive-thru was incredibly friendly and sweet. It was the best drive-thru experience we’ve ever had. We will definitely be back and thank the staff for all their hard work.
I went to the cookout in southern pine, NC and I order a spicy chicken sandwich tray with hushpuppies and fries. I asked for only mayo pickle lettuce and cheese in my sandwich and very little ice in my drink. Now when I got my drink it had alot of ice in it but I did not complain I got my food and drove home when I look at my sandwich there were tomatoes on it and no mayo. I was not able to eat my sandwich since I am allergic to tomatoes. I was not goin to drive all the way back to southern pines speaking I live all the way in pinebluff I was very upset and this is not the first time cookout has done this.
Three times I have visited the Hershberger RD store in Roanoke VA, and three times when I got home our order was wrong. It is a shame that a restaurant that carries a decent product at a decent price can’t get an order correct. Needless to say I want what I pay for to be the way I want it. I think it is time to move on to somewhere that at least gets it right!
The cookout located at 1710 North Center St in Hickory NC sucks. Don’t get me wrong, I love cookout but when you mess up my order we have a problem. I ordered the hamburger cookout tray with cheese, ketchup, mustard and pickles and got none of that but the cheese. For the sides I asked for hushpuppies and nuggets, I got fries and nuggets instead. The girl at the window was rushing me like she had somewhere to be and didn’t answer my question correctly so I was pissed when I got home and found my order was incorrect. I understand that its fast food but they can get the order right by paying attention.
They have a location in Athens, GA and every time we go by there the place is packed to the hilt. We couldn’t in the parking lot even if we tried. They are currently building one in Milledgeville, GA and I sure hope the service and food at these 2 locations are better than what I have read on here. I can’t wait to try it for myself in Milledgeville.
My mom and I had the pleasure of eating twice at the Cook Out location in Albemarle, NC. The staff was helpful. The food was great. I had the Cook Out hot dog and it was just as I remembered growing up on NC with chili and slaw on my dog. We liked it so much we were sad to learn there was no location near our hometown. We think Cook Out is GREAT and can’t wait to go back!
I luv cookout in Harrisonburg va…but they changed the milkshake. ..more like McDonald’s now. Yuck. No more milkshakes for me but still luv cookout.
Just ate at the new Cookout in Athens,Ga. Food was great. Service very fast and courteous. Prices great. Dining room clean but very crowded with new customers. We really enjoyed the burgers.
Well from reading all of these comments, it’s seems that almost everyone was only using it to complain so i’m glad that I can give a very contrasting view than them and say that the newly opened Cookout in Statesboro,Ga is a HUGE hit, especially with the college students such as myself that go to GSU. I have been going almost every day to every other day for the past few months and my order has only been wrong ONCE. The customer service is GREAT and so is the food. I’m sorry for the people who have had a bad experience cause if supplied with a great staff, I am positive everyone would LOVE Cookout!
I normally receive great service from cookout, but I went there the other day to get a milkshake and I was quite disappointed. It was basically a smoothie, no thickness to it what so ever. Before I even got home, it was melted. This is the closest cookout near my school (Coastal Carolina) so I hope this doesn’t become a consistent thing.
I went to the cookout drivethru in Lexington, SC. Ordered the club style chicken sandwhich, onion rings and slaw. I literally got four rings and the slaw tasted like it wasn’t finished being made! The attendant forgot to give a fork for the slaw, no napkins or condiments. For $7 I can get more food and not wait 15 minutes in drivethru!
I went to the Cook Out in Radford Va. and let me just say they delivered on the hype. WHAT! WHAT!
Last time I was in the Farmville, VA location, I stood at the counter for at least 5 minutes while three employees stood over by the drive-thru window gossiping; even after they noticed me it took a minute or two for someone to come over and help me. Also, I have tried to call the store several times today and no one ever answered; if you aren’t going to answer the phone, what is the point of having one?
We went to the brand new opening at the New Bern, NC location. it SUCKED. We threw away over 3/4 of our meals. We ordered and waited an eternity then finally went up to ask about the food. They went to the back and got it and basically I wish it was still kn the kitchen. We both ordered the BBQ pulled pork plate. I have fed my cats food that looked more appetizing. Well, we kept an open mind and took a bite. All I could taste was vinegar. There wasa no BBQ in it. The texture was creepy mushy and it was the oddest and one of the nastiest things I have eaten. I went and asked for 4 BBQ sauces, 2 for each of us. There was a girl in training and she placed 4 on the counter, and then the one who was her trainer, quickly took 2 away and gently pushed the other 2 and said “have a nice evening ma’am”. So I told her I needed 2 more (now mind you, these are aboutba teaspoon each) and she repeated that I needed 2 more and she was so snotty I told her the food was nasty and absolutely awfuland I really would appreciate BBQ in the BBQ plate I ordered. Corporate office was snotty and condescending.
I went to Cookout in Kernersville, NC like I always do after a Hockey game and may not anymore after this experience. I ordered my usual, Spicy Chicken Tray, only Mayonnaise, Chicken Nuggets, and a Chicken quesadilla. As I was driving home, I was reaching in my tray, realized there was something unusual. I got a Footlong hotdog instead of a Spicy Chicken sandwich. I immediately turn around and head back. I let them know and all seems to be good, this time I get home only to find out that the amazingly fast Spicy Chicken sandwich that was cooked was just a grilled chicken sandwich. Not that there was nothing wrong with it, it is just disappointing that a crew can mess up an order two times back to back after repeated back to them. I will be contacting whatever corporate I can find on this.
I go to the Cookout on Creek Ridge Road in Greensboro and while the food is always exceptionally good the customer service is more than likely awful. The girl that work the front window and drive through seem annoyed when you walk up or drive through and even more annoyed with customer orders. I go there because the food tastes good but I don’t like feeling as if I am a burden because I want tomatoes on my hot dog. However, on the opposite end, the customer service at the Cookout in Kernersville, NC is wonderful! The people are always happy you came in and the service is fast and accurate!
Eden NC location: Food is good but customer service terrible… Nov. 22 went to drive thru ordered a tray and young man did not wait for me to finish my order. Next thing I know a young lady with a bad attitude is on speaker saying “maam you said that was the end of your order now what else do you want?” Went to pck up window and the young lady never made eye contact with me once. I told her to give me ranch dressing with chicken strips and she never answered me, just gave me my order without saying anything….Was real excited that Cook Out was in Eden but this pretty much changed my mind.
Great food at the Mt airy NC location
Every time I go to cookout, I get HORRIBLE customer service. Nine times out of ten, something is wrong with my order. The price is perfect and the food is delicious, but the folks hired to “work” there are absolutely horrible.
Everytime I go to cookout I have to repeat what I order. I feel as though I need to get one of those giant megaphone things and speak through it, but even then I am sure my order will still be wrong. The name of this place should be changed from cook out to, Mystery Lunch. Hopefully I will be lucky next time I order a cheeseburger to actually get a cheeseburger instead of a corndog.
My Fiancee and I tried this place for the first time, and had a terrible experience. My Fiancee ordered a sandwich with coleslaw on it, literally. there was more slaw on top of the sandwich than in it.
I ordered a chicken sandwich that was so thin and over cooked it was like jerky. I like southern cooking, but this food has put it to shame and falls in the category of WWII military rations.
What disturbs me even more, for a franchise there is no contact option for feedback, thus forcing me to leave a bad “Public” review.
Its a dog eat dog world in the restaurant business, and if things don’t change for the Cookout franchise it will be in the back with many failed restaurants..
Please get bigger straws
Please add nutrition facts
I don’ t know what yo guys are talking about. The Cook Out in Lexington,S.C. is one of the best fast food places I have ever been to. It’s clean, the people are nice, it’s cheap, the food is ready quick, and most of the time the orders are correct. Cook Out gets my five star rating!!!
I always go to the cookout in Fayetteville,Nc on Owen Dr. only because I normally eat there on my lunch break at work…I like their food but they NEVER get my order right!!! Then to top it off, this morning around 2:35am…I went there, me and my co worker…. I ordered at chargrilled burger$.99, a $.99 fry and a cheer wine…. my total was $3.32, I gave the young man $20.32… We had to wait on out orders and the guy at the window kept interrupting our conversation. When we finally got our food… It didn’t dawn on me that he never gave me my change but soon as we pulled in at the job, I realized it. I was unable to leave work to go back so I called later today and explained what happened. The lady I spoke with took my name and said she would have them to call me. Well, I received that call at 5:30 today, just to be belittled, argued at and lastly hung up on. I was so upset. I spoke with the young man who was rude and nasty, I asked to speak with his boss who got on the phone rude and nasty to clearly tell me…OH WELL, WE DONT HAVE YOUR $17!! …. And of course, my order was not correct!!!…. That is the first and last time that I will be beat out of my money and then talked down to like I was wrong!!!!
I went to Cookout on Victory Blvd in Portsmouth , Va .The grilled chicken was awful. There was a strong peppery smell when I sat down then opened wrapper and wow the smell then the over seasoned taste mad my stomach hurt. It was terrible. I had two bites and had enough. The tea was good. The one in Norfolk is always good but living in Portsmouth I tried the new one and will never go again.There is no number to Cookout or website to complain . I should have complain at restaurant but did not want any trouble. Lesson learned. The price is great but the food sucks in P town
Just went to the cookout on S.Main St in High Point B.C. and ordered 2 reg burgers with cheese, mayo, lettuce, pickles and Bacon. Why did I get 2 burgers with Onions!!! OMG!!! If I was closer I would have went back but had to eat a onion smelling burger with no bacon!!! I was so disappointed. . Heard a lot of people complain about their orders being messed up but this was a first for me and I pray it is a last!!! Not Happy at all!!
Went to the Summit Lane location in Winston Salem NC and had the most rude service ever! If I wanted to experience rude customer service I would have went to the Akron Dr. Location . I told the cashier to give me a minute because my kids were deciding and she ended up rushing us to order. Then when I got to the window she didn’t say hey, how are you, anything. Just said my total, then had to wait a few minutes for my food. Themselves he handed me my food and shit the window. No thank you, have a good day, nothing. If you’re going to hire ghetto ass workers, maybe you should teach them what we call manners out here in the real world. I will never go back to any of these franchises as much as I love the food
Ok, Im reading over the reviews and have to say the one in Chesapeake, Va has excellent customer service and the food is yum! Great job guys
Visited cookout in Eden, NC 2 days ago and was disappointed with a few things. I mean I eat here all the time and have been for years, and we have only had a problem one other time with part of a corn dog stick in a french fry which jabbed my boyfriend in the jaw. Although this didn’t make me not want to eat here again because it wasn’t anything nasty, but it made him mad. This time the wait was really long about ten minutes and when no one else was even in the drive through except one other person in the other line that came after me, and then he got to leave before me. Also the food was cold so don’t know why it took so long if they gave food that had been sitting out for a while. Kind of Disappointed.
I visited the Cookout near Southern University in North Charleston, S C yesterday. Menu and crowds were impressive.
Thought I had found the “place for a great burger.” Our order was filled very quickly. After removing the burger from
the bag, I saw it was wrapped in tin foil. That’s odd. Opened the foil and found a sweaty cold bun, lukewarm pattie and the worst lettuce leaves I have even seen on a burger. My friend was disappointed also. I took both burgers back to counter for a request to pop in microwave. There is no microwave, I asked if they had a grill to heat the buns on, No! And he laughed. I went back to the table . A worker walked over and offered to bring us a new order. She said they had just brought a new batch up. She returned and said she was sorry for the other burgers, that these are hot.
We must have gotten someone else’s order, these burgers were the same as first. Sorry Cookout I won’t be returning. My suggestion to you, take a week off from your office and hit the road with TV Show “Undercover Boss!
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