Please leave any comments about how awesome Cookout and its food is in the comment section!
I had a very unpleasant experience at the location on Harden St in Columbia, SC. I had to go through the drive thru twice to get my order. I ordered a 1/4 hamburger, steak style, with cheese and 3-4 other items. The first trip through the drive thru, I did not get the hamburger, had to go back through the drive thru and reorder. I told the order taker no less than four times how to prepare the burger (steak style with cheese, remember?) I get home and realize all I got was a plain hamburger with everything EXCEPT the A-1 steak sauce and cheese, for which I was charged an extra $1.09. I am sick and tired of getting terrible service at almost every fast food restaurant I go to, with the exception of Chick-Fil-A. Other restaurants could take lessons from them on proper customer service. Is there a special way I need to order the hamburger in order to get the right one?? I speak very clear English, so there is no excuse for inattentive service and receiving incorrect orders. Train your people properly and fix the problem. VERY DISAPPOINTED!
CRAP FOOD CRAP SERVICE WORST EXPERIECE OF MY LIFE,i regret going there
good idea, cheap food; have been to the Charlottesville, VA location many times; have yet to get correct order, BBQ sandwich became a double cheeseburger by the time I got it home etc.,;
today saw only 3 people “working”; no one in dining room, trash on floor and all over parking lot; no toilet paper in womens bathroom stall; cashier trying to do it all and not at all happy about it
tighten up or you won’t be here for long; many, many restaurants in C-ville to choose from
This is the second time this month I’ve gone through the Blackaburg drive-thru, ordered Cajun fries with my tray, had the receipt on top of my tray say Cajun fries…. Yet when I open my tray (after I leave the parking lot of course) I find fries with no Cajun style seasoning I love cookout and their food but twice now? Come on… There must be someone new or something.
So i have been eating at cook out for a while now. I really enjoy the price and the food. But I never cared much for the customer service esspecially in the drive thru. I eat here more often than i should, but the last two times i have been my order has been wrong where it was never wrong before. And that was only 2 days apart. So i try to call the store to show my concerns and complain, but i can’t get anyone to answer the phone. It just rings and rings. I have called twice today and the phone rang more than 10 times each. Cook Out your loosing me.
The cookout in Hickory NC 127 is great don’t get me wrong, but I like the fact that I can get coleslaw @ a fastfood restraunt. Its good and it has less calories. So with that being said, I get it about everytime I go there. One thing that pisses me off more than anything is NO ONE and I MEAN NO ONE can manage to give me a flippin fork to eat it with! I mean what do they expect me to do use my fingers or tongue it out of the flippin cup! 99% of the time they can not manage to give me one to eat it with. If it wasn’t the only one near me I’d quit going, but they tend to get a cussing from me every time and STILL don’t manage to get it right. Someone there needs to get it together and soon!
I had yet another awful experience at the cookout in Maryville, TN. The girl who took my order was exceptionally rude and cut me off several times. Then ONCE AGAIN there was no BBQ sauce on my freaking BBQ style sandwich and on top of that even though the sides were clearly listed on my receipt they were both wrong. Of course I didn’t figure any of that out until I was already home. SO thank again cookout of Maryville , TN for the terrible service and terrible food.
I have gone several times to the cook out location in Knoxville tn off Kingston pike and every.time have gone always pleased Sith burger but they always mess foodup with when we ask for extra fries we don’t even get enough to be considered good portion anen get charged for extra is crap. I am sorry but if something ndoes not change I will not be going back ever again really upset.
I just went to the one in Portsmouth va and the woman was probably the rudest person I’ve ever met. The employees were so loud I couldn’t hear her and in turn she caught an attitude with me and even rolled her eyes at me when I got to the window. Someone needs to seriously fix who’s working at that location.
I see all of these people complaining on the internet about their service. did you guys do cookout a favor and tell the manager of the location you are dissatisfied with. they cant fix the problem areas 2,3,10 days later.
Cook out in Salisbury, NC Drive-thru cashier extremely rude! Closed door while I was talking several times . Threw my drink in my hand.. rolling ger eyes. She just looked real ghetto and no manners! Extremely Uncivilized.. Ordered hush puppies and she repeated my order but they did not charge or give them to me!! Not to mention there was a HAIR in my water. Haven’t even had it d or 30 seconds. Went to open it up for ice and saw it floating. Cook out has to be the WORST PLACE FOR CUSTOMER SERVICE I have ever been to!!
Visited the Bristol, Va location. Took 30 minutes for 6 hamburgers, 5 fries, and 2 hot dogs for my family. They actually forgot the hot dogs and fries and that took 5 additional minutes on top of the original 30 minutes. I asked to speak with the manager and was told they were not sure where he was. Someone finally came out and apologized but said the problem was most of his employees were new. I suggested he see to it that they were trained before putting them in front of customers. A young lady after me asked to speak to him and was holding a raw burger. I left there and drove thru Starbucks. After about a 3 minute wait in the drive thru, I pulled up to the employee handing me my coffee and apologizing for the wait. I said I didn’t realize it was really a delay but he gave me my coffee free anyway. I WILL visit that Starbucks again. Saw both sides of customers service tonight. One lost my business, the other will def see me again.
The cook out in Jacksonville nc on western blvd is the most awful place to eat, there are flys in the dinning room all over, the floors are so greasy that when I walked in the bathroom I almost feel, when I was at the counter ordering my food all I smelled was cigarette smoke and from what I thought there was no more smoking in public places, there is one girl there that did nothing but swear at the crew member and was very very rude, this place is nasty and I ended up leaving after seeing after seeing all of this, I have made phone calls to the BBB and the health department so they can look into these issues’ I really hope they do something about this. I will never go back again.
I had a horrible service at the Cookout in Augusta , GA. The person taking our order had horrible attitudes. They had hardly any people skills. They caught attitudes very quickly. Very unacceptable for a restaurant that is brand spanking new and is trying building a rep in the town. The only the great about my visit was the food!
But don’t get me wrong the Cookout on University Blvd. in Charleston was awesome and had great everything.
My past experiences with cookout haven’t been that great.I have had horrible with the one in Orangeburg, and Columbia at two notch. I was passing through Sumter the other day and decided to give cookout it’s last chance. Out stated off shakey until this young pretty girl named Sarah took over at the window and greeted me with a pleasant attitude and a welcoming smile. I’m not sure of this girls position, but whatever her status she needs to be rewarded for saving my opinion on this company. Many thanks to Sarah and her excellent service and staff at cookout in Sumter, SC.
I grew up in Greensboro, NC (where cookout started) and have lived there until 2008 when my wife and I moved to Virginia Beach,VA. We love cookout and would get it every time my wife and I went home. Finally cookout got closer and closer to home and now they are at Norfolk Norfolk Newport News Williamsburg Portsmouth Chesapeake but no Virginia Beach store. They would be an awesome hit at the beach. Why don’t they have a store? As my wife said it makes no darn sense. We want are trays and Fancy’s.
I just got lunch from the Harrisonburg VA CookOut & it was just sad – the burger took up about 1/2 the bun – I asked for mayo & lettuce on it – got a dot of mayo with 3 tiny pieces of lettuce – luckily when I got back to work to eat it I had something here to put on it. Like I said – just Sad…
Looks like The Cookouts upper management need to look into there sorry customer service. Just a suggestion
If I could ever get what I order it would be a miracle. Oh but they are sure to charge me for it. & Why don’t y’all hire workers with some life about them instead of zombies?
Xoxo. Asheville NC.
Went to Cook Out in Charleston, SC on Savannah Highway for the first time and the service was AWESOME. The gentleman at the drive-thru was incredibly friendly and sweet. It was the best drive-thru experience we’ve ever had. We will definitely be back and thank the staff for all their hard work.
I went to the cookout in southern pine, NC and I order a spicy chicken sandwich tray with hushpuppies and fries. I asked for only mayo pickle lettuce and cheese in my sandwich and very little ice in my drink. Now when I got my drink it had alot of ice in it but I did not complain I got my food and drove home when I look at my sandwich there were tomatoes on it and no mayo. I was not able to eat my sandwich since I am allergic to tomatoes. I was not goin to drive all the way back to southern pines speaking I live all the way in pinebluff I was very upset and this is not the first time cookout has done this.
Mail (will not be published) (required)
Designed by: EatCookout.com | Powered by: WordPress